Who We Are

Urban Alarm was started in 2003 by Miles Fawcett, a lifetime resident of Northwest DC. He set out to create a different kind of security company -- one that is invested in our community and lives of the people in it. Urban Alarm employs the best systems and technologies, maintaining high standards for training and expertise and filling the gap between large multi-national and smaller, less organized companies.

• No Long-term Contracts
  If you have ever been unhappily locked into a contract we don't need to explain the frustration and dissatisfaction that comes with inflexibility. Lucky enough to never have had this experience? Then ask around or search online and you will no doubt find many people with experiences to share. Customer service and satisfaction is our priority and we assume we need to earn your business every day. If we fail to do so, you have every right to change to someone else.

• Same Day Service Response Guarantee
  Your system is useless if it is not working. One of the biggest complaints we hear about security companies is their lack of prompt responsiveness. With that in mind, we guarantee that for services calls received by 9AM on business days, you will see us the same day. For calls after 9AM you are guaranteed a visit the next business day (although we will strive to be there the same day, if possible). Should we fail to meet this guarantee, we'll waive the $85 service call fee. This guarantee requires that you are flexible with your time. We will do our best to accommodate your schedule but we can't guarantee we will be there the same day if we only have access to the property at limited times.
  (in Urban Gold Zip Codes -- See below)

• Internet Control of your System
  We use the Internet to perform many of our day-to-day functions. It is a model most of us are comfortable with and a perfect way to manage your security or access control system. We work with state of the art technology so that you can easily access and manage your systems. This is available with our Alarm.com security options and our Brivo access control systems. Contact us and we can show you these technologies today over a web conference.
  
• Urban Vacation Watch (We check on property, water plants, etc. while you are away)
  When you are away for business or vacation have us check on you property. We can water your plants, collect your newspaper and mail, feed your cat, move your car, or let in the furnace repair company, etc.
  (in Urban Gold Zip Codes -- See below)
• Secure Airport Transfer (Don't announce your property is empty, we drop you at the airport)
  Don't worry about calling a cab. When you leave your home, you want the peace of mind that you are not announcing to potential intruders that your property is empty. We will pick you up and drive you to the airport in one of our sedans or mini-vans.
  (Sample pricing from NW DC: DCA - $35; IAD - $55; BWI - $85)
  (in Urban Gold Zip Codes -- See below)
  
  
• Urban home safety check (fire preparedness, air quality, security recommendations)
  Our priority is the safety and peace of mind of our community. More than just a security and alarm company, Urban Alarm will perform a 12 point safety check on your home that includes air quality, fire preparedness (e.g., fire extinguishers, escape routes, smoke detection), home security (e.g. door locks, key storage), and other factors that can have a significant impact on the safety and security of your home and the health of your family. We perform annual home air quality checks for a nominal fee.
  (in Urban Gold Zip Codes -- See below)
  
• Support the Community Donating 5% of Profits to Local Organizations
  Every year we select a community organization that has a direct impact on the safety and security of our community, and donate part of our profits to their cause. In addition, we also provide some in-kind services to the organization in the form of a security system, monitoring, and/or access control systems.

Our Services

Urban Alarm services all types of residences, commercial and government settings in the following areas:

• Alarm Systems
  • Intrusion Detection
  • Medical Emergency Monitoring
  • Fire Emergency Monitoring
  • Burglary Systems
  • Vault & Safe Security
  • Water System Shutoff
  • "Off-grid" Solar Solutions
  • Wireless Solutions

• Access Control Systems
  • Card Access & ID Badging
  • Electronic Locks
  • Magnetic Locks
  • Gate Access Control
  • Garage Access Control
  • Telephone Entry Systems
  • Intercom Systems

• Emergency Monitoring Systems
  • Medical Monitoring Systems
  • Fire Monitoring
  • Elevator Monitoring

• Environmental Monitoring Systems
  • Temperature Monitoring
  • Water Monitoring

• Property Management Solutions
  • Access Control & Telephone Entry System Management
  • Easy Remote Administration of Multiple Properties

• Video Surveillance Systems (CCTV)
  • Digital Video Recording Systems
  • Analog and IP Video Solutions
  • High Definition Video Solutions
  • Remote Video Monitoring
  • Remote Video Patrol Service
  • Video Entry Systems
    
    

Our Service Areas

• Washington DC (Zip Codes: 20007, 20008, 20009, 20010, 20011, 20012, 20015, 20016)
• Chevy Chase MD (Zip Codes: 20815, 20910)
• Bethesda MD (Zip Codes: 20814, 20816, 20817)
• Potomac MD (Zip Code: 20854)
• Rockville MD (Zip Code: 20850)

Urban Alarm
Tel 202.265.2700

Primary Mailing
5614 Connecticut Ave NW #306
Washington DC 20015

Warehouse
2323A Stewart Ave
Silver Spring MD 20910