A Different Kind of Company
Founded in 2003, Urban Alarm began with a vision to create a different kind of security company: one familiar with and invested in its community and the daily lives of the people in it, not just with the equipment installed in their living spaces. Created by a lifelong resident of Washington DC, Urban Alarm reinforces its connection to the community it serves by staying involved in what’s going on locally, the places where our customers live their lives, and the activities that are important to them. Over the years, these activities have included partnering with athletic organizations to sponsor a little league baseball team, giving campus safety lectures to local educators and school administrators, and being an active presence at several area farmer’s markets. As you see our recognizable fleet of black UA vehicles in your neighborhood more and more, our hope is that they serve as a reminder that we’re working to make your community a safer place.
By servicing only the DC area, Urban Alarm can focus more exclusively on our customers and the work we do to improve neighborhood security. Urban Alarm customers are a mix of commercial, institutional, and property management organizations as well as homeowners. By utilizing the best systems and state-of-the-art technologies, Urban Alarm maintains high standards for training and expertise, strategically filling the gap between both large, multinational companies and smaller businesses in the field. Services we provide include security system design and installation, door access systems for offices, campuses, and multi-unit commercial / residential properties; and video monitoring applications.
In December 2017 Urban Alarm was acquired by Kastle Systems becoming an independently operated business unit of one of the most highly regarded DC based security services companies. Kastle is consistently ranked the #1 Security Provider in DC by the Washington Business Journal and is on CIOReview’s 2018 List of Top Physical Security Providers in the US.
A fourth generation Washingtonian and entrepreneur, our company’s founder, Miles Fawcett, has a background in media, technology, and business. He is a licensed Master Electrician (Limited Low Voltage) and NICET certified fire engineer. Before creating Urban Alarm Miles founded iapps, an organization that used Internet technology to effect social change. His leadership guided iapps to work with over half of the top twenty foundations in the US and win close to one hundred awards for design, business, and workplace innovation. The creation of Urban Alarm came from seeing the need for a security company that genuinely cares about its customers: one of his own frustrations with other security companies was what he saw as their lack of employee and customer education, and proper system maintenance. From his perspective, it’s simple: if a client doesn’t easily understand the system installed, it will go unused. Similarly, systems that aren’t properly maintained are useless. In line with Miles’s initial vision, Urban Alarm ensures that both its employees and clients have a thorough understanding of the technology and systems used, and are thus capable of maintaining them and utlizing them to ensure security.
Some of What Makes Us Different
Total Peace of Mind is quite a brand promise in the world we live in today. But then again, Urban Alarm isn’t your typical security and alarm company. From the start, it was intended to be a company that was truly invested in the community. Urban Alarm goes above and beyond the competition with a unique combination of services:
No Long-Term Contracts. If you have ever been unhappily locked into a contract, we don't need to explain the frustration and dissatisfaction that comes with inflexibility. If you're lucky enough never to have been through this, do a quick ask around or search online and you will no doubt find many people with less than ideal experiences to share. Customer service and satisfaction are our top priorities, and we assume we need to earn your business every day. If we fail to do so, you have every right to change to a company that better fits your needs.
Mobile Patrol and Alarm Response. Urban Alarm's mobile guard patrol offers an added level of security unmatched by any other security company in the DC area. While the patrol covers a limited number of neighborhoods, it continues to expand into new Northwest DC communities.
Internet Control of Your System. We use the Internet to perform many of our day-to-day functions. It is a model most of us are comfortable with and a perfect way to manage your security or access control system. We work with state-of-the-art technology so you can easily access and manage your systems. This is available with our Alarm.com security options and our Brivo access control systems. Contact us and we can show you these technologies today over a web conference.
Urban Vacation Watch (We check on property, water plants, etc. while you are away). When you are away for business or vacation, you can have us check on your property. We can water your plants, collect your newspaper and mail, feed your pet, pick up a package, move your car, or let in the furnace repair company -- because we know security and peace of mind goes beyond technology.
The Business of Living
Whether it’s deciding which alarm company you choose to secure your family home or your office space, nothing makes us prouder than to know we’re who you trust to manage your security systems. We ’re all working toward a common goal: to ensure we lay the framework a safer community so we can get to the business of living. Our promise to you is a thorough assessment of your needs, fair pricing, efficient installation, ease of use of your systems, and exceptional customer service.
Our Service Areas
We are licensed to work in Washington DC, Maryland, and Virginia. Service areas include:
Montgomery County Maryland
Prince George's County Maryland
Arlington County Virginia
Fairfax County Virginia
We also operate through Eastern Maryland and Northern Virginia for our commercial customers. Urban Alarm is a "dba" of Kastle Systems LLC.
Urban Alarm services national accounts where strategic integrated access control, intrusion alarms, and video surveillance can provide security and business benefits. Contact us for more information on Nationally Managed Security Accounts.